Mastertech™ VPP

1. Be sure your vehicle is protected from further damage that could result from further operation.
2. Return your vehicle to the selling dealer immediately for repair or replacement of the covered part(s). If you are unable to return Your vehicle to the selling dealer, call the administrator, 800-964-4811 to obtain instructions on how to proceed.
3. You must authorize any charges necessary to determine the cause of the failure. This includes necessary diagnostic and tear down charges. If it is determined that the failure does not constitute a breakdown under the terms of this contract, You must pay for all diagnostic, tear down, and repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
4. Obtain authorization from the administrator before proceeding with repairs. Purchaser assumes all liability for payment to the repair facility for unauthorized repairs.
5. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the parts and services performed, as well as the specific charges. These documents include signed repair orders, rental bills, and other receipts evidencing amounts claimed under this contract.
6. If we do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against our insurer, which is listed on the proof of registration on the service contract.
7. If an emergency occurs that requires a repair to be made at a time when the administrator's office is closed and prior authorization for the repair cannot be obtained, you should follow the procedures above and contact the administrator for claims instructions during normal business hours.

Mastertech™ Ultra Plus

1. Be sure your vehicle is protected from further damage that could result from further operation.
2. Return your vehicle to the issuing dealer immediately for repair or replacement of the covered part(s). If you are unable to return Your vehicle to the issuing dealer, call the administrator at 800-964-4811 to obtain instructions on how to proceed.
3. You must authorize any charges necessary to determine the cause of the failure. This includes necessary diagnostic and tear down charges. If it is determined that the failure does not constitute a breakdown under the terms of this contract, You must pay for all diagnostic, tear down, and repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
4. Obtain authorization from the administrator before proceeding with repairs. Purchaser assumes all liability for payment to the repair facility for unauthorized repairs.
5. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the parts and services performed, as well as the specific charges. These documents include signed repair orders, rental bills, and other receipts evidencing amounts claimed under this contract.
6. If we do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against our insurer, which is listed on the proof of registration on the service contract.
7. If an emergency occurs that requires a repair to be made at a time when the administrator's office is closed and prior authorization for the repair cannot be obtained, You should follow the procedures above and contact the administrator for claims instructions during normal business hours.

MasterTech™ Debt Protection Program

In the event of a constructive total loss, please follow these procedures:

1. Secure a copy of your MasterTech™ Debt Protection GAP waiver, the GAP waiver number, and the vehicle identification number (VIN).
2. Notify the GAP administrator, American Financial Warranty Corporation (AFWC), as soon as possible. This notification must take place no later than ninety (90) days after receiving the settlement from the primary insurance carrier or from the date the financial institution notifies you of any balance owed, whichever is later.
3. Please refer to the Required Documents for a GAP Claim sheet for a complete list of items that must be submitted to start a GAP claim.
4. Submit the documentation listed on the Required Documents for a GAP Claim to AFWC using any of the methods below:
   
   
   American Financial Warranty Corporation
   P.O. Box 7719
   The Woodlands, TX 77387
   Fax:  844.430.6791
   E-mail:  mtgapclaims@AFASinc.com
5. You are responsible for any loan payments that may be due while your claim is being processed.
6. Please see the list of Frequently Asked Questions below to provide further details and information on filing a GAP claim.

Mastertech™ Complete Protection Program

1. Obtain authorization from the administrator before proceeding with repairs or replacements. Member assumes all liability for payment to the repair facility for unauthorized repairs or replacements. Member is responsible for any out-of-pocket expenses beyond those authorized by the administrator to repair or replace damage covered under this membership.
2. If we do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against Our insurer, which is listed on the membership registration.

Dent Protection

1. Return your vehicle to the issuing dealer immediately for repair of the covered ding(s) or covered dent(s). If you are unable to return your vehicle to the issuing dealer, call the administrator at 800-964-4811 to obtain instructions on how to proceed.
2. If it is determined that the ding(s) or dent(s) are not covered under the terms of this contract, You must pay for all repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
3. Obtain authorization from the administrator before proceeding with repairs. Purchaser assumes all liability for payments to the repair facility for unauthorized repairs.
4. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the services performed, as well as the specific charges. These documents include signed repair orders and other receipts evidencing amounts claimed under this contract.
5. If We do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against our insurer, which is listed on the proof of registration.
6. If a covered ding or covered dent occur that requires a repair to be made at a time when the administrator’s office is closed and prior authorization for the repair cannot be obtained, You should follow the procedures above and contact the administrator for claims instructions during normal business hours.

Environmental Protection

1. Return your vehicle to the selling dealer immediately for repair or replacement of the treated surfaces. If you are unable to return your vehicle to the selling dealer, call the administrator at 800-964-4811 to obtain instructions on how to proceed.
2. If it is determined that the damage does not constitute a claim under the terms of this limited warranty, you must pay for all repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
3. OBTAIN AUTHORIZATION FROM THE ADMINISTRATOR BEFORE PROCEEDING WITH REPAIRS. LIMITED WARRANTY HOLDER ASSUMES ALL LIABILITY FOR PAYMENT TO THE REPAIR FACILITY FOR UNAUTHORIZED REPAIRS.
4. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the services performed, as well as the specific material charges. These documents include signed repair orders and other receipts evidencing amounts claimed under this limited warranty.

Key Replacement

1. All non-working keys must be made available to the issuing dealer for inspection.
2. Return to the issuing dealer immediately for replacement of the covered key(s). If you are unable to return to the issuing dealer, call the administrator, 800-964-4811 to obtain instructions on how to proceed.
3. Obtain authorization from the administrator before proceeding with replacement of the covered keys. Member assumes all liability for payment to the replacement facility for unauthorized key replacements. Member is responsible for any out-of-pocket expenses in excess of the yearly limit of $450 or $900 as marked on the membership registration section of the membership document.
4. You, the issuing dealer, or a qualified key replacement facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the covered key(s) and services performed, as well as the specific charges. These documents include signed repair orders and other receipts evidencing amounts claimed under this membership.
5. If We do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against Our insurer, which is listed on the membership registration.
6. EMERGENCY KEY REPLACEMENT: If an emergency occurs that requires a replacement to be made at a time when the administrator’s office is closed and prior authorization for replacement cannot be obtained, you should follow the procedures above and contact the administrator for Claims instructions during normal business hours.

Road Hazard

1. Be sure your vehicle is protected from further damage that could result from further operation.
2. Return your vehicle to the selling dealer immediately for repair or replacement of the covered part(s). If you are unable to return your vehicle to the selling dealer, call the administrator at 800-964-4811 to obtain instructions on how to proceed.
3. You must authorize any charges necessary to determine the cause of the failure. This includes necessary diagnostic and tear down charges. If it is determined that the covered vehicle did not contact a road hazard under the terms of your contract, you must pay for all diagnostic, tear down, and repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
4. Obtain authorization from the administrator before proceeding with repairs. Purchaser assumes all liability for payment to the repair facility for unauthorized repairs.
5. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the parts and services performed, as well as the specific charges. These documents include signed repair orders, rental bills, and other receipts evidencing amounts claimed under your contract.
6. If we do not settle your claim within sixty (60) days of our receipt of your proof of loss, you may make a claim against our insurer, which is listed on your proof of registration.
7. If an emergency occurs that requires a repair to be made at a time when the administrator’s office is closed and prior authorization for the repair cannot be obtained, you should follow the procedures above and contact the administrator for claims instructions during normal business hours.

Theft Deterrent

1. You may cancel your Theft Deterrent Program Warranty at any time by notifying your selling dealer with a written request signed by you.
2. The cancellation method varies by state. Refer to your warranty for the procedure applicable in your state.
3. If you have questions regarding your cancellation, please contact the administrator’s business processing department at 800.964.4811.

Windshield Protection

1. Return your vehicle to the selling dealer immediately for repair or replacement of the windshield. If You are unable to return your vehicle to the selling dealer, call the administrator at 800-964-4811 to obtain instructions on how to proceed.
2. If it is determined that the damage does not constitute a claim under the terms of this limited warranty, you must pay for all repair charges. The administrator reserves the right to require an inspection of the vehicle before any repair work is performed.
3. OBTAIN AUTHORIZATION FROM THE ADMINISTRATOR BEFORE PROCEEDING WITH REPAIRS. LIMITED WARRANTY HOLDER ASSUMES ALL LIABILITY FOR PAYMENT TO THE REPAIR FACILITY FOR UNAUTHORIZED REPAIRS.
4. You or the repair facility must submit all required original documents to the administrator before any claim can be processed for payment. They must include accurate dates and detailed descriptions of the services performed, as well as the specific material charges. These documents include signed repair orders and other receipts evidencing amounts claimed under this limited warranty.